Shipping Policy

Shipping Policy
Effective Date: [31/3/2025]

1. Order Processing

Orders are processed within 1-3 business days after payment confirmation.
Custom or personalized jewelry orders may require additional processing time.
You will receive a confirmation email with tracking details once your order is shipped.

2. Shipping Methods & Delivery Time
We offer the following shipping options:

Standard Shipping: Estimated delivery within 5-10 business days.
Express Shipping: Estimated delivery within 2-5 business days.
International Shipping: Delivery times vary based on the destination and customs processing.

3. Shipping Charges

Shipping costs are calculated at checkout based on the delivery location and selected shipping method.
Free shipping may be available for orders above a certain amount (if applicable, details will be mentioned on the website).

4. International Shipping

Customers are responsible for any applicable customs duties, taxes, or import fees.
International shipping times may be affected by customs clearance and local regulations.

5. Order Tracking

6. Shipping Address & Delivery Issues

Please ensure that your shipping address is accurate. We are not responsible for delays or lost packages due to incorrect addresses.
If a package is returned to us due to an incorrect address, additional shipping charges may apply for reshipment.
If your package is lost or delayed, please contact our support team for assistance.

7. Delays & Unforeseen Circumstances

We are not responsible for shipping delays caused by weather conditions, carrier issues, or unforeseen circumstances.
During peak seasons or holidays, shipping times may be longer than usual.

8. Contact Us
For any shipping-related inquiries, please reach out to us at: 📧 Email: dianza.jewel@gmail.com

By placing an order with Dianza, you agree to our Shipping Policy.